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Letter

Band 8+: You enrolled in a course at a local community center, but you are not satisfied with the quality of the instruction. Write a letter to the community center director to complain about the course. You should include details about: - The name of the course and when it started - What aspects of the course you are unhappy with - What you would like the community center to do about the situation

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing to express my dissatisfaction with the Digital Marketing Certification Course which I attended at your training center from 5th January to 28th February 2026.

Unfortunately, my experience did not meet the expectations set by your organization. Firstly, the quality of instruction was below standard, as the trainer often lacked clear explanations and failed to engage the class effectively. In addition, many of the lessons were rushed, leaving little opportunity for questions or practical understanding. Secondly, the learning resources provided were inadequate and outdated. Some materials contained obsolete information that is no longer relevant in today’s fast-changing digital environment. Furthermore, there was limited access to functional computers and internet facilities, which made it difficult to complete practical tasks.

Given these issues, I believe it is important for the training center to take corrective action. I would appreciate a partial refund or the opportunity to retake the course with improved instruction. For future students, I strongly recommend updating course materials, improving trainer quality, and ensuring that all necessary resources are available and functional.

I trust that you will take this matter seriously and work towards improving your services.

Yours faithfully,

[Your Name]

Word Count: 195

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
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Grammar Mistakes: N/A

Vocabulary Repetition:

course: 3

Try using synonyms for the above words

Task Response

9

The letter appropriately satisfies the requirements of the task. It clearly states the course details, reasons for dissatisfaction, and desired actions for improvement. The tone is professional and the language is accurate and effective.

Coherence & Cohesion

8

The letter presents a clear and logical argument, making it easy to follow the writer's complaints and expectations. The paragraphing is well-managed, with each paragraph focusing on a specific aspect of the dissatisfaction. Transitioning between points is smooth, contributing to the overall coherence of the letter. To further enhance cohesion, consider using more varied cohesive devices to link ideas within paragraphs.

Lexical Resource

8

The letter demonstrates a good range of vocabulary, using appropriate and accurate language to convey the writer's dissatisfaction. Terms like 'below standard,' 'obsolete information,' and 'corrective action' are effectively used. To further enhance the lexical resource, consider incorporating more nuanced vocabulary to express the specific issues encountered during the course.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, contributing to the clarity and effectiveness of the message. The letter is free of noticeable grammatical errors, demonstrating a high level of accuracy.

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