Letter

Band 7+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Dear Sir/Madam,

I am writing to express my dissatisfaction with a recent clothing purchase I made from your online store on 10 Februaury 2026.

The order number is #23451, and it included a navy blue jeans (size L) and combine dark blue T-shirt of M-size. The items were delivered to my home address on 15 February 2026. I made the payment in full using my credit card.

Unfortunately, i was disappointed with the quality of both items. The jeans I received is a different shade of navy blue than the one displayed on your website, and the fabric appears much thinner than described. Moreover, the T-shirt has loose stitiching along the sleeves and does not fit properly despite ordering the correct size according to your size chart. These issues suggest a lack of quality control.

I require a replacement urgently as i purchased these clothes for an upcoming professional event scheduled next week. I would appreciate it if you could arrange an exchange at the earliest possible date. Please also inform me about the procedure for returning the defective items.

I look forward to your response and a satisfactory resolution.

Yours faithfully,

Tinku Saroha

Word Count: 194

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter fully satisfies the requirements of the task. It provides all the necessary details about the purchase, clearly describes the problems with the items, and explains the urgency for a replacement. The tone is appropriate and professional.

Coherence & Cohesion

The letter is well-organized and easy to follow. The purpose of the letter is immediately clear, and each paragraph logically progresses the message. The use of cohesive devices is adequate, contributing to a smooth flow of information. To further enhance coherence, consider varying your sentence structure and using more sophisticated linking words to connect ideas between paragraphs.

Lexical Resource

The letter demonstrates a good range of vocabulary suitable for the task. Terms like 'dissatisfaction,' 'defective items,' and 'satisfactory resolution' are appropriately used. To improve, try incorporating more specific and descriptive language to detail the issues with the clothing. For example, instead of 'loose stitching,' you could describe the type of stitching or the extent of the looseness.

Grammatical Range & Accuracy

The letter exhibits a good command of grammar with only minor errors. The sentence structure is generally accurate and varied. Pay close attention to subject-verb agreement and article usage. For instance, in the second paragraph, ensure that verb tenses and noun forms are consistent. Proofreading carefully before submission can help catch these small errors.

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Band 7+: You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -give details of the purchase -describe the problem -explain why you need a replacement urgently

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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