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Letter

Band 7+: You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: - Facts. You need to be concise but explain what happened. - Polite. No one responds to insults. - Outline what you wish from this. What do you want to happen? - Firmness. You want to be taken seriously.

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Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I am writing to express my dissatisfaction with my recent dining experience at your restaurant on 25 May. Unfortunately, the service and food quality fell far below the standard I expected, leading to an extremely disappointing evening.

Last Saturday, I went out to eat at your restaurant. On arrival, the service was unusually slow, and my order, chicken steak, took far longer than I expected to arrive. When it finally did, the food was cold and lacked the freshness. I associate with your establishment. Despite politely raising my concerns with the staff, no attempt was made to rectify the situation, which added to my frustration.

I believe it is fair to request a refund for my meal, given the unfortunate experience. I trust you value customer satisfaction and will take the necessary steps to address this matter.

Thank you for your understanding, and I look forward to hearing from you soon.

Yours sincerely,

Dewi Cantik

Word Count: 157

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The task is fully addressed and the purpose of the letter is clear. Minor improvements can be made to strengthen the explanation of the events and desired outcome.

Coherence & Cohesion

The letter flows well and is easy to understand. Paragraphing is well-managed, and cohesive devices are used effectively. Minor improvements can be made to enhance the overall coherence.

Lexical Resource

7.5

A good range of vocabulary is used appropriately. Some expressions could be more sophisticated or precise to enhance the overall impression.

Grammatical Range & Accuracy

6.5

While a variety of grammatical structures are used, a few minor errors are present. These errors do not significantly affect understanding but prevent the letter from achieving a higher score.

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You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

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Band 9

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Band 5+

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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