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Letter

Band 7+: You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: - Facts. You need to be concise but explain what happened. - Polite. No one responds to insults. - Outline what you wish from this. What do you want to happen? - Firmness. You want to be taken seriously.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I wanted to express my dissatisfaction with the food served at your restaurant as I happened to visit it with my friends over the weekend.

My friends and I went to your restaurant to celebrate our graduation and ordered steaks. The food took 40 minutes to arrive, longer than normal. The three of us noticed that the chicken was dangerously undercooked and pink. We called the waiter and sent the food back, but the chef reheated the same plates and handed them to us. The manager seemed incredibly rude when we complained about our food to her as well. We were running late so we paid our dues and left but we were highly disappointed.

I think we deserve a refund, to say the least, after paying in full for a meal that caused a stomach infection. I hope you take this concern seriously and look into the running of your restaurant.

Yours faithfully,

Charles Keith

Word Count: 160

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all parts of the task. The facts are clearly presented, the tone is polite yet firm, and the desired outcome is stated. Minor improvements in structuring the complaint could enhance the overall impact.

Coherence & Cohesion

The letter flows well and is easy to follow. The paragraphs are logically organized, and the ideas are presented in a clear and coherent manner. Minor improvements in transition words could enhance the flow.

Lexical Resource

The letter demonstrates a good range of vocabulary, which is mostly used accurately and appropriately. More sophisticated vocabulary choices could elevate the overall lexical range.

Grammatical Range & Accuracy

The letter shows a good command of grammar, but there are a few minor errors that detract from the overall grammatical accuracy. Improving grammatical accuracy will enhance the overall score.

Answers On The Same Topic:

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

To the manager, I would like to express my regret at having dined at your establishment last night; please allow me to explain. The table was booked two months in advance since it was to cater a major professional event, and yet we were informed by the maître d’ upon arrival that there were no […]

Band 9

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

Band 9

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

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Band 4+

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

Dear Sir/Madam, I went into your restaurant in Jagraon, on evening of 6th April 2025 around 7:30 in the evening to dine in with one of my business partner who was visiting me from Canada. I decided to experience your hospitality because I once tried your branch in Ludhiana, so I wanted my partner have […]

Band 5+

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

Dear Sir/Madam, I hope that you are well. I am writing this letter to express my concern regarding the recent issue I faced while ordering the famous food dish at your restaurant. To begin with, when I tasted the food at that time, the taste of the food was very awful. I then contacted your […]

Band 7+

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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