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Letter

Band 5+: You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: - Facts. You need to be concise but explain what happened. - Polite. No one responds to insults. - Outline what you wish from this. What do you want to happen? - Firmness. You want to be taken seriously.

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Note: Both the topic and the answer were created by one of our users.

Hello

Dear Manager,

I hope that you are doing well, and that your health is good. I wrote this letter regarding the complaint about your restaurant food and your staff members. Firstly, the food tasted and it’s very bad and your staff members were very rude when I complained about it.

In addition, one of your employees from your hotel is not speking with the customers in a good way. He always argues with everyone while taking orders, and he is not giving change to customers; everyday he is giving excuses because he is too lazy to calculate the specific amount.

Therefore, I wish that you will keep an eye on him and give him numerous types of lesson regarding how to deal with the customers, how to handle the sistuations with calmness, and how to talk with the customers.

Thank you for your patience, and time.

Regards,

Deep Jani

Word Count: 150

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by outlining the complaint and desired resolution. However, it could benefit from a more structured and detailed account of the events.

Coherence & Cohesion

The letter's message is mostly understandable. However, the structure and flow could be improved for better clarity and cohesion. Some sentences lack a logical connection to others.

Lexical Resource

5.5

The vocabulary used is sufficient but lacks range and precision in places. More sophisticated language could enhance the letter's impact.

Grammatical Range & Accuracy

4.5

While the letter conveys the main points, grammatical errors and inaccuracies detract from the overall clarity and professionalism. Improving grammatical accuracy is crucial.

Answers On The Same Topic:

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

To the manager, I would like to express my regret at having dined at your establishment last night; please allow me to explain. The table was booked two months in advance since it was to cater a major professional event, and yet we were informed by the maître d’ upon arrival that there were no […]

Band 9

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

Band 9

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

Dear Manager, I hope you are doing well. Last week on Friday I got a chance to visit your restaurant. I was bit excited to have Italian food. I had order white sauce pasta and garlic bread. I am bit disappoint with service your staff provided and food. the taste of pasta was not appetite […]

Band 4+

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

Dear Sir/Madam, I went into your restaurant in Jagraon, on evening of 6th April 2025 around 7:30 in the evening to dine in with one of my business partner who was visiting me from Canada. I decided to experience your hospitality because I once tried your branch in Ludhiana, so I wanted my partner have […]

Band 5+

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

Dear Sir/Madam, I hope that you are well. I am writing this letter to express my concern regarding the recent issue I faced while ordering the famous food dish at your restaurant. To begin with, when I tasted the food at that time, the taste of the food was very awful. I then contacted your […]

Band 7+

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Lexical Resource

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