Band 5+: You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect. Write a letter to the bankExplain what has happened and say what you would like them to do about it. You should write at least 150 words.

Dear Sir,

I hope this letter finds you well. I have been acknowledged by the bank that my account was overdrawn by $240, and penalty of $70 will be levied and deducted directly from my account.

From past 7 years, I have maintained a healthy relationship with your bank, and followed all rules and regulations as stated in the agreement. Regarding the overdrawn of my account, I want to assure you that I am aware of the expenses and withdrawals I’ve made. I contacted the branch personally to raise the issue; Mr. Thomas was the customer service representative who attended to me and assured me that it was an error caused by a teller while clearing the cheque. And I was assured that it will be taken care of by your side.

I request you to resolve the issue at earliest and provide me with the credit amount of the overdrawn $240 that I was charged incorrectly.

Looking forward to safer transactions in future.

Best,

Ripesh