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Band 5+: You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, complaining about this giving your reasons asking for the bill to be changed

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Dear Bell,

I hope this letter finds you well. My name is Murtuza and my customer id is 12431.4314. I am writing this letter to complain about recent charges put into my account for international roaming service even though I had not made a single international call.

Recently, during my visit at Europe, as soon as I landed at Charles de international airport of Paris, I had installed a new sim of the local carrier and all my calls were placed using the service provided by that local carrier. Thus, I am not able to understand that eventhough I had not placed a single call using the bell, why I am charged with the international rooming charges. I request you, to kindly look into my account and apply the required correction into my bill. After making the required corrections please send me a new copy of my bill to my registered email so I could pay it at my earliest.

Word Count: 160

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

international: 4

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Task Response

6.5

The letter adequately addresses the task by clearly stating the complaint and request. Minor improvements in clarity and detail could enhance the response.

Coherence & Cohesion

5.5

The letter's message is mostly clear, but some improvements in sentence structure and flow would enhance readability and cohesion.

Lexical Resource

The vocabulary used is appropriate for the context, demonstrating a good range of words. More precise and sophisticated language could elevate the score.

Grammatical Range & Accuracy

While the letter conveys the message, grammatical errors and inaccuracies detract from the overall clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

Answers On The Same Topic:

You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, complaining about this giving your reasons asking for the bill to be changed

Dear Sir or Madam, I am writing to formally complain about the bill for international calls that was sent to me by your company. My account number is 8937471. The bill in question indicates charges for international calls made on specific days, which I believe were calculated incorrectly. During this period, I was abroad, as […]

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You have received a bill from a mobile phone (or cell phone) company for international call charges relating to a time when you did not use your phone for international calls. Write a letter to the company, complaining about this giving your reasons asking for the bill to be changed

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