Letter

Band 4+: You hired a cleaning service to clean your apartment, but the service was not satisfactory and caused damage to some of your belongings. Write a letter to the cleaning service company to complain about their poor service. You should include: - details of the date and time of the cleaning service - a description of the unsatisfactory cleaning and any damages - what compensation you expect from the company.

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Dear Cleaning Center,

I am Jack and I recently employed a cleaning for my home after that I leave the country. When I returned after weekend I see that my room is not clean properly.

Unfortunately, because of you employees my bed also broke which caused me 1000 euro . I bought this bed from Ikea you can ask them about the prices and make sure of it.

As I pay 1000 euro for bed and in addition I pay 100 euro for your cleaning supplies. I would ask for some compesesion for me. If it possible can you return me my money that I pay for cleaning.

Thank you very much for your time. I look forward to your prompt response.

Best regard,

Jack Palul.

Word Count: 126

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

cleaning: 3

Try using synonyms for the above words

Task Response

The letter addresses the task requirements by complaining about the inadequate service, detailing unsatisfactory cleaning and damages, and requesting compensation. However, the letter includes some irrelevant or inaccurate information and could benefit from more specific details and a more formal tone. To improve, provide more specific examples of what was not cleaned properly, offer more precise details about the damage to the bed, and clearly state the expected compensation amount. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more explicit transition words and phrases to connect your points more smoothly. For example, you could use phrases like 'In addition to this...' or 'Furthermore...' to build upon your initial complaint. Also, ensure each paragraph focuses on a single aspect of your complaint to enhance clarity.

Lexical Resource

The vocabulary used is adequate for conveying the main points, but there's room for improvement in terms of precision and sophistication. Try to use more specific and descriptive language to detail the issues with the cleaning service and the damage caused. For instance, instead of saying 'not clean properly,' you could specify which areas were neglected or how they were inadequately cleaned. Also, 'compesesion' is misspelled; the correct word is 'compensation'. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I recently employed a cleaning' should be 'I recently hired a cleaning service.' Also, 'because of you employees my bed also broke which caused me 1000 euro' is grammatically awkward; consider rephrasing it as 'due to your employees' actions, my bed was broken, resulting in a loss of 1000 euros.' Proofread carefully to catch and correct these errors.

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