Letter

Band 5+: You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

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Dear Bank Manager,

I’m writing this letter to bring to your attention about a negligency caused by the bank for delaying to deliver a chequebook which was ordered a week ago.

Basically, the application for new chequebook was given on 15th of March last week by visiting the bank personally myself. One of the clerk in the bank helped me to do the process of filing the form for issuing the new chequebook and assured that the book will be received by 22nd of March. But, now it’s 25th of March and yet I did’nt received any courier. Meanwhile, the bank has sent me a message staying that, it will take a week more to receive the chequebook.

Apparently, this shows dissatifying efficiency of the bank employees towards the public. Therefore, I wanted to know, what is the status of my chequebook and when can I expect the estimated date of delivery. Additionally, I also want to know, as a manager what kind of action is going to be taken for this matter.

Kindly accept my letter and do needful as soon as possible without much delay anymore.

Thank you,

Yours sincerely,

XYZ.

Word Count: 193

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

chequebook: 4

march: 3

Try using synonyms for the above words

Task Response

The letter addresses all the requirements of the task, clearly stating the issue, providing details of the order, and asking about the expected action. There are some minor grammatical errors and awkward phrasing, but overall, the message is clear. To improve, focus on using more natural and precise language and proofread carefully for errors.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related ideas together more clearly. For example, you could dedicate a paragraph to the details of your initial order and another to the subsequent delays and your concerns. The phrase "Kindly accept my letter" is not standard in formal letters; a more direct closing would be more effective.

Lexical Resource

The vocabulary is adequate for the task, but there are opportunities to use more precise and formal language. For instance, instead of "negligency caused by the bank," you could say "delay caused by the bank." Varying your word choice can enhance the letter's impact. Also, avoid redundancy, such as "visiting the bank personally myself."

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Some examples include incorrect tense usage ("was ordered a week ago" should be "was ordered two weeks ago"), subject-verb agreement issues, and awkward phrasing. Pay close attention to verb tenses, prepositions, and sentence structure. Proofreading carefully before submitting would help catch these errors. For example, "did'nt received" should be "did not receive" or "didn't receive."

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You borrowed a bicycle from a neighbor, promising to return it the next day. However, you had an accident and damaged the bicycle. Write a letter to your neighbor. - Apologize for damaging the bicycle. - Describe the extent of the damage. - Offer a solution to repair or replace the bicycle.

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