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Letter

Band 9: You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to complain because I have not received the cheque book that I ordered from your bank two weeks ago.

On 12 June, I ordered a new cheque book through your online banking service because I had almost used all the cheques in my old cheque book. After placing the order, I received a confirmation message saying that I would receive the cheque book within seven working days. However, two weeks have passed, and I still have not received it.

This delay has caused me a lot of problems because I need the cheque book to make some important payments. Could you please tell me how much longer I will have to wait?

I would also like to know what action you will take to solve this problem. Please check the reason for the delay and send my cheque book as soon as possible. I hope you will also improve your service so that other customers do not face the same problem in the future.

I look forward to hearing from you soon.

Yours faithfully,

John Smith.

Word Count: 183

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Overall Band Score

9
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
cheque: 6
because: 3
received: 3
Try using synonyms for the above words

Task Response

9
The letter fully addresses all parts of the task. The candidate clearly explains when and how the order was placed, asks about the expected waiting time, and inquires about the actions to be taken. The tone is appropriately formal and the structure is logical. No improvements are necessary as the requirements of the task are perfectly satisfied.

Coherence & Cohesion

9
The letter is exceptionally well-organized. The progression of ideas is logical, moving from the initial complaint to the specific details of the order, the impact of the delay, and finally the requested actions. Paragraphing is used effectively to separate different aspects of the letter, making it very easy for the reader to follow.

Lexical Resource

8
The vocabulary used is precise, natural, and appropriate for a formal letter of complaint. Phrases such as 'placing the order', 'confirmation message', and 'face the same problem' demonstrate a high level of lexical control. There is no unnecessary repetition, and the tone remains consistently professional throughout. Pay attention to vocabulary repetition to improve the overall score.

Grammatical Range & Accuracy

9
The grammatical structures are varied and used with full accuracy. The writer successfully employs a range of tenses, including the present perfect ('I have not received'), the past simple ('I ordered'), and the past perfect ('I had almost used'), which helps to establish a clear timeline of events. Punctuation is flawless.

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