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Letter

Band 4+: You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

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Note: Both the topic and the answer were created by one of our users.

Dear sir,

With due respect, I am in the one of your loyal customers of your home branch which availing the services since 2015 and I am going to write a letter regarding the dissatisfaction of your bank services.

My name is smith edan and my account number is 200436. In order to get my cheque book at my door step, I had words with your one of team mate on Tuesday,3:30pm date-11/01/2026 and sent an e-mail to on his official mail id which is – deanservice.axis.in.

furthermore, after completing all the necessary procedure and formality, representative promised me that I will get my cheque book with in a week and certain reminder and mail are sent by my side as a reminder but false commitment made by the person.

moreover, please consider my request seriously because I need my cheque book for loan purpose which I submitted in the end of this week in addition please take a certain action on the concern individual representative for false promise made.

prompt attention to this matter

Your sincerely

smith edan

Word Count: 179

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
which: 3
cheque: 3
Try using synonyms for the above words

Task Response

6
The letter addresses all parts of the task, clearly stating the issue, providing details of the order, and asking relevant questions. The tone is generally appropriate for a complaint letter. To improve, focus on using more natural and less formulaic language. Also, ensure that the tone remains consistently professional and avoids sounding overly demanding.

Coherence & Cohesion

4
The letter's organization could be improved for better flow. Consider starting with a clear statement of purpose, dedicating a paragraph to the details of your cheque book order, another to the issues faced, and a final one to your requests and desired actions. Using more explicit connecting words and phrases can also enhance the letter's coherence.

Lexical Resource

5
While the vocabulary is generally adequate, there's room to enhance it by using more precise and varied language. For instance, instead of 'had words with,' you could say 'spoke with' or 'contacted.' Explore synonyms to express your dissatisfaction and the urgency of your request more effectively.

Grammatical Range & Accuracy

3
The letter contains several grammatical errors that impact clarity. Focus on improving sentence structure, subject-verb agreement, and correct use of articles and prepositions. For example, 'I am in the one of your loyal customers' should be rephrased for grammatical accuracy. Proofreading carefully before submission can help identify and correct these errors.

Answers On The Same Topic:

You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

Dear Bank Manager, I’m writing this letter to bring to your attention about a negligency caused by the bank for delaying to deliver a chequebook which was ordered a week ago. Basically, the application for new chequebook was given on 15th of March last week by visiting the bank personally myself. One of the clerk […]

Band 5+

You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

Dear Sir or Madam, I am Ramzia Hassani, one of your permanent customers. I am writing this letter to express my concern regarding to my new cheque book. Two weeks ago I have sent an email to your organization about my new cheque book. I ordered my cheque book but they did not respond my […]

Band 5+

You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

Dear Sir, I am an account holder in your bank and use banking services frequently. Two weeks ago, I found out that my cheque book is empty, so I decided to order a new one online via the bank website. The process was was quite simple and I also paid a fee for faster postal […]

Band 6+

You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

Dear Manager, I am writing to you to complain about the undelivered cheque book. It was ordered 2 weeks ago via the bank’s website. I completed the required form indicating all desirable features for cheques, subsequently confirming my current address and cell phone number. Following the online instructions, I submitted my request. Based on the […]

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