Letter

Band 6+: You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

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Dear Sir,

I am an account holder in your bank and use banking services frequently. Two weeks ago, I found out that my cheque book is empty, so I decided to order a new one online via the bank website. The process was was quite simple and I also paid a fee for faster postal delivery as well. However, I have not heard anything from the bank, neither the cheque book nor the reason of delay in delivery.

I have an account in your bank for 10 years and have always performed my due diligences of paying montly fees. Therefore, I would like to request you to kindly update me about the status of my application. It would be kind of you to tell me that how many more days will it take for me to get my cheque book as I require it on regular basis for my business payments.

It would be extremely kind of you if can take an action in this matter and inform me about it so I can plan my future payments accordingly. I hope you consider my request and help me out.

Regards

Word Count: 190

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

cheque: 3

would: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly stating the issue, providing relevant details about the order, and asking specific questions about the delay and actions to be taken. The tone is generally polite and formal. To improve, consider proofreading for minor grammatical errors and word choice to enhance clarity and precision.

Coherence & Cohesion

The letter is generally coherent and the message is understandable. However, the organization could be improved for better flow. Consider grouping related ideas together more explicitly. For example, the details of ordering the cheque book could be presented more concisely in a single paragraph. The requests for information and action could also be more clearly separated into distinct paragraphs to enhance clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and sophistication. While the language is functional, incorporating more precise and varied vocabulary could elevate the letter's impact. For instance, instead of 'banking services frequently,' you could use 'banking facilities regularly.' Instead of 'take an action,' consider 'investigate this matter' or 'resolve this issue.'

Grammatical Range & Accuracy

The letter contains grammatical errors and phrasing issues that affect clarity. For example, 'The process was was quite simple' should be corrected to 'The process was quite simple.' Also, 'due diligences of paying montly fees' is not idiomatic; consider rephrasing to 'always paid the required monthly fees.' Pay close attention to verb tense consistency and correct article usage throughout the letter.

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Task Response

Coherence & Cohesion

Lexical Resource

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