Letter

Band 6+: You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

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Dear Manager,

I am writing to you to complain about the undelivered cheque book.

It was ordered 2 weeks ago via the bank’s website. I completed the required form indicating all desirable features for cheques, subsequently confirming my current address and cell phone number. Following the online instructions, I submitted my request.

Based on the instructions, I should have expected the delivery within seven days. As I mentioned above, it has been 14 days already. I would like to know, can you expedite my order, if it was shipped or not. Hence, if it was not, I would like you to help me to order a cheque book again, but I prefer to arrange it with a bank representative.

Please let me know, if you are able to find any information related to my order, and what way is the best to ensure proper order and delivery of cheque book.

Looking forward to hearing from you.

Thank you in advance.

Word Count: 160

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

order: 4

cheque: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, including stating the complaint, providing details of the order, inquiring about the delay, and requesting action. The information is relevant and sufficient. A slightly more formal tone in certain phrases could elevate the response further.

Coherence & Cohesion

The letter is generally well-organized and the purpose is clear from the beginning. The progression of ideas is logical, but could be enhanced with stronger transitional phrases to improve the flow between paragraphs. For example, adding a sentence at the beginning of the third paragraph to link it more explicitly to the previous discussion about the delay would improve coherence.

Lexical Resource

The vocabulary used is appropriate for the context and demonstrates a good range. However, there are opportunities to use more precise or sophisticated language to elevate the tone and impact of the letter. For instance, instead of 'desirable features for cheques,' consider using a more specific term like 'customization options' or 'specific requirements.' Also, the phrase 'what way is the best' could be rephrased for better clarity and formality.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, but there are a few areas where accuracy could be improved. Pay close attention to sentence structure and word choice to ensure clarity and precision. For example, in the third paragraph, the phrasing 'can you expedite my order, if it was shipped or not' could be restructured for better flow and grammatical correctness. Reviewing and editing the letter for minor errors before submission can significantly enhance its overall quality.

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