Letter

Band 5+: You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

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Dear Sir or Madam,

I am Ramzia Hassani, one of your permanent customers. I am writing this letter to express my concern regarding to my new cheque book.

Two weeks ago I have sent an email to your organization about my new cheque book. I ordered my cheque book but they did not respond my email yet. To be honest it was out of my expectation As before that I always received it on time and this time when I did not receive any email it became one of my big concen.

I would therfore like to let me know how long I should wait. And exactly when I will receive my cheque book. If it past from due date I will not pay any kind of fine as it is not my fault.

I would kindly request that you should talk with your staff that we will not sufer from these kind of problem in the future. and I want to remine again that if there will be any penality I would not pay it As your staff did not do their job well.

I look forward to your prompt reply,

Yours faithfully,

Ramzia Hassani

Word Count: 196

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

cheque: 4

email: 3

would: 3

Try using synonyms for the above words

Task Response

The letter addresses the task requirements by explaining the issue with the cheque book order, inquiring about the delay, and requesting action from the manager. There are some minor grammatical errors and awkward phrasing that could be improved. For example, rephrasing sentences for clarity and varying sentence structure would enhance the letter. Also, ensure a consistently formal tone throughout.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider structuring your letter with a clear introduction stating the purpose, followed by specific details about the issue, and then your requests or expectations. Using more explicit transition words and phrases would also enhance the flow and connection between ideas.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of precision and variety. For instance, instead of repeatedly using phrases like 'these kind of problem,' try to use more specific and varied language to describe the issue. Expanding your range of vocabulary will make your writing more engaging and effective. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, correct article usage (a/an/the), and subject-verb agreement. For example, 'regarding to my new cheque book' should be 'regarding my new cheque book,' and 'did not respond my email yet' should be 'has not responded to my email yet.' Proofreading carefully and focusing on these areas will improve the accuracy of your writing.

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