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Letter

Band 5+: You ordered a product online, but it arrived damaged. Write a letter to the company. In your letter: Describe the item you ordered and the problem with it. Explain how this issue has affected you. Say what you would like the company to do about it.

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Note: Both the topic and the answer were created by one of our users.

Dear sir or madam,

I purchased a vacuum cleaner from your online store, But, when this product arrived there were some cracks.

At the beginning, I ordered for this on march 22 and the arrival date was 25th. However, I got this product on April 4. Then I tried it and I noticed that there was small crack near the tube and even This tube was too small and looked like pre-owned. On top of that the Watt of vacuuming was inadequately law to use.

With regard to me, I had an appointment on April 5 and I needed a vacuum cleaner Due to my carpet was quite filthy and my old item was broken by my wife. Consequently, I have experienced inconvenience and financial loss.

Eventually, I consider warranty card and I expect a full refund or a replacement. Please consider my Claim as soon as possible. If it is postponed I will have to assert about it authority.

I look forward to your swift response.

Yours faithfully,

Word Count: 169

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter adequately addresses all parts of the task. Minor improvements in organization and clarity would enhance the response.

Coherence & Cohesion

5.5

The letter's message is mostly understandable, but some organizational and grammatical issues affect the flow. Improved sentence structure and paragraphing would significantly improve coherence.

Lexical Resource

The vocabulary used is appropriate, but a wider range and more precise word choices would enhance the letter's sophistication and impact.

Grammatical Range & Accuracy

While the letter conveys the message, numerous grammatical errors and inconsistent sentence structures detract from the overall clarity and accuracy. Improved grammatical accuracy is needed.

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