Letter

Band 6+: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item Write at least 150 words

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to express my disappointment about purchasing a damaged product I purchased from your company. When I received the item, I found that item was defective and not in proper condition. I was shocked when I open packaging and it was damaged so it could not be used. It did not meet my expectation as I have purchased this product multiple times before any issues. I have always trusted the quality of your products. This is the first time I have received faulty product.

I am requesting a full refund for the item. I believe this request is reasonable as the product is not suitable with quality standards and usable. I consider this request is fair regarding the condition of the item.

I would like to arrange the return of the damaged item. I would appreciate if you could provide the instructions how to return it, including any necessary return labels, procedures or timelines that I should follow.

I look forward to hearing from you at your prompt response.

Yours sincerely,

Erma Amelia Miranda

Word Count: 178

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

damaged: 3

product: 3

return: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly explaining the issue, requesting a refund, and arranging for the return of the item. The tone is suitable for a formal complaint. To improve, consider adding specific details about the item ordered (name, order number) to make the complaint more concrete. Also, you could specify a preferred method for the refund (e.g., credit to the original payment method).

Coherence & Cohesion

The letter is generally well-organized and the purpose is clear. The progression of ideas is logical, covering the reason for unhappiness, the refund request, and the return arrangements. To enhance coherence, consider using more varied linking words and phrases to connect ideas between sentences and paragraphs. For example, you could use phrases like 'In addition to this' or 'Therefore' to strengthen the flow.

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. To further enhance your lexical resource, try incorporating more specific and varied vocabulary related to product quality and customer service. For instance, instead of 'not in proper condition,' you could use 'substantially impaired' or 'rendered unusable.' Also, consider using synonyms to avoid repetition, such as replacing one instance of 'damaged' with 'defective' or 'faulty.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, though there are a few areas where accuracy could be improved. Pay close attention to subject-verb agreement and correct article usage. For example, 'I found that item was defective' could be improved to 'I found that the item was defective' or 'I found the item to be defective.' Reviewing and correcting these minor errors will enhance the overall grammatical accuracy of your writing.

Answers On The Same Topic:

See All

Band 6+: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item Write at least 150 words

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

Other Topics:

You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: • Describe what happened that caused you to miss your flight • Explain how missing your flight impacted you • Clearly state what you would like the airline to do

You recently stayed at a friend's house while they were away and accidentally broke a valuable vase. Write a letter to your friend, apologizing for the damage. You should include: - How the damage occurred - Why you feel so bad about the incident - What steps you will take to rectify the situation.

You Recently Completed a Course and Borrowed a Book from Your Teacher that You Couldn't Return in Time. You Would Like to Return the Book Now. Write a Letter to Your Teacher and Say:Academic writing tips What Book Was It? How Helpful Was the Book? Explain Why You Couldn't Return It in Time.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium