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Letter

Band 6+: You purchased a new smartphone from an online retailer, but it arrived with several issues that were not disclosed. Write a letter to the customer service department of the retailer complaining about the product. You should include details about: - what issues you encountered with the smartphone - how these issues have impacted your ability to use the product effectively - what resolution you expect from the retailer regarding this matter.

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Good morning, I am Mr. Palmieri from Italy. I received the following phone from you: “iPhone 26”. It is not possible that the AI Vision Pro is not working. Furthermore, the color of the phone is white and not transparent, like I ordered.

These issues have impacted my ability to use the product correctly. In fact, when I try to tell my oven, with the glasses connected to the phone, to stopit does not work. It is frustrating to use my hands.

Anyway the biggest problem is the color, because I need a transparent phone to use when I am with boring people. Because now they can see that I am not enjoying their company.

After writing this on my mind boarding , I am going to return the phone to the AI Drone Shop out of my window on the fifth floor. I hope you will send me a new iPhone 26, transparent and with a working AI Vision Pro.

Best regards,

Simone

Word Count: 164

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 5

transparent: 3

Try using synonyms for the above words

Task Response

6.5

The letter addresses the task but lacks detail and clarity in some areas. More specific information about the issues and desired resolution would improve the response.

Coherence & Cohesion

5.5

The letter's structure is understandable, but the flow could be improved with better transitions and paragraphing. Some ideas are presented abruptly.

Lexical Resource

6.5

The vocabulary is adequate but lacks sophistication and range. More precise language would enhance the letter's impact.

Grammatical Range & Accuracy

5.5

While the letter is generally understandable, there are grammatical errors and inconsistencies that detract from the overall quality. Improving grammatical accuracy would significantly enhance the score.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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