Band 6+: You recently bought a household appliance online, but it arrived damaged. Write a letter to the store manager. In your letter: • describe the item and the damage it has • explain how this has inconvenienced you • say what you want the manager to do

Dear Sir or Madam,

I am writing to express my strong dissatisfaction with a kitchen appliance I bought from your online store.

First of all, I am one of your loyal customers who purchases everything from your store, however, this time I must complain about a microwave I bought. Furthermore, the kitchen knife I bought was also inadequate to use.

Unfortunately, the order was delivered a couple of days later, although the fact that I should have got it on the 20th April. Not only this, but it was also damaged and unviable.

To rectify this situation, I therefore suggest that the microwave should be replaced with the new one or I should have a full refund for the inconvenience.

I hope you will take the necessary steps to resolve this problem.

Yours faithfully,

Shahzoda Isog

alieva.