Band 6+: You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Dear Sir or Madam,

My name is Davide Scalia and I am a frequent customer at your boutique “AltaModa”. I often buy clothes at your place because I like the different outfits that your consultant create ad hoc for me.

I am writing this letter to you because I have a problem with my last purchase. Four days ago I came to your store and, as usual, I found something that matches with my taste: it was a black jacket, a very elegant one, designed by Armani. I bought it without any doubt but when I came back home I was extremely disappointed because I found out that two button on the sleeve are missing.

Thus,vI ran back to your shopto try to change it or eventually return it. You can’t even imagine how surprised I was when your manager told me that it’s impossible to return the jacket because it belongs to the past year collection.

I understand that there are some rulesthat your employees ought to follow.

Nevertheless, I would like to have my money back. If it was impossible for you to refund me, I would like to have the possibility to change it, at least.

I hope you to understand my request and allow your manager to fulfill my request.

Best regards, Davide Scalia