Letter

Band 7+: You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

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Dear Manager,

I am writing about a jacket I purchased which was delivered with a bleach stain on it. I tried reaching out with my complaints but no response and found out the store is closed. However,it will be nice to get a replacement or refund.

On the 12th of june 2026, I ordered for a brown leather jacket, the medium size to be precise. It was delivered the next day and I was eager to put it on but to my surprise, the hand and collar part of the jacket was stained and looked white, which is different from the original color and I was disappointed.

I tried reaching out through the customer service line but to no avail, it wasn’t reachable. Then I decided to check the website and found out the store is closed due to the festive break.

I’m very sad about the jacket stain but I have a solution to suggest. You could send a replacement or refund for me to purchase another one.

I hope we can agree on a solution to this problem. I look forward to your response.

Yours sincerely,

Margret Olawale

Word Count: 190

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

jacket: 4

Try using synonyms for the above words

Task Response

The letter covers all three required points: it describes the problem with the jacket (bleach stain), explains what happened when trying to return it (customer service unreachable, store closed), and states the desired action (replacement or refund). The tone is appropriate and the letter is generally well-organized. However, there are some minor lapses: the opening paragraph mentions the store being closed before the detailed explanation, which slightly disrupts the logical flow. Additionally, the phrase 'ordered for' is non-standard, and the date '12th of june 2026' should be capitalized as 'June'. To improve, ensure a clear chronological structure and proofread for minor grammatical and punctuation errors.

Coherence & Cohesion

The letter is logically organized and easy to follow. The paragraphs are clear, each addressing a specific point from the task. However, the first paragraph could be more effective as an introduction; it currently summarizes the entire issue and the desired outcome, which slightly reduces the impact of the later paragraphs. Consider restructuring the opening to simply state the purpose of the letter, and then provide details in the following paragraphs. Additionally, the transition between the second and third paragraphs is a bit abrupt; using a linking phrase like 'When I tried to return the jacket...' would improve the flow.

Lexical Resource

The vocabulary used is appropriate and generally accurate. There are some good phrases such as 'to my surprise' and 'to no avail'. However, there is room for more sophisticated and precise language. For example, instead of 'the hand and collar part of the jacket was stained', you could say 'the cuffs and collar were stained'. Also, 'I ordered for a brown leather jacket' is slightly informal; 'I ordered a brown leather jacket' is more standard. Using a wider range of descriptive words and more formal expressions would enhance the lexical resource.

Grammatical Range & Accuracy

The letter demonstrates a good range of sentence structures and is generally accurate. There are a few minor errors and awkward phrasings that prevent it from being flawless. For instance, 'However,it will be nice' should be 'However, it would be nice' and 'I tried reaching out with my complaints but no response' could be rephrased as 'I tried to raise my complaint but received no response.' Also, 'the hand and collar part of the jacket was stained' has a subject-verb agreement issue; it should be 'were stained'. Paying attention to such details will improve grammatical accuracy.

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