Letter

Band 6+: You recently bought a laptop that stopped working within a few days. Write a letter to the store complaining about the problem and asking for a refund or replacement.

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Dear Sir/Madam,

I am writing to you to make a complain that my notebook which I purchased from you 5 days ago, is not working. It always freezing while it try to boot its Windows 11 operation system which was installed before its buying. There is written in the documentum which I got from your company that you provide a repearing service if this situation happened within. In addition, you provide its replacing to another one if this happened within 7 days, or if it was impossible, you will refund its price.

Based on description of this product, this type would be ideal for me. Therefore, I am expecting that you replace its to another one. Based on my experience, I am sure that you will to try to achieve the replacement as soon as possible. If you are unable to achieve this due to any problem, such as the lack of this type of laptop, I am expected the replacement of its full price. I believe that you will paid out this extremely quickly in the that case.

I look forward to your reply.

Yours faithfully,

Susan

Word Count: 188

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

which: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by clearly stating the complaint, providing relevant details about the issue, and requesting a specific resolution (replacement or refund). The tone is generally appropriate for a formal complaint. To improve, focus on refining sentence structure and word choice for greater clarity and conciseness. Also, ensure consistent grammatical accuracy throughout the letter.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider structuring your letter with a clear introduction stating the purpose, a body explaining the issue and desired resolution, and a conclusion summarizing your expectations. Using more precise language and avoiding redundancy will enhance clarity.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more specific and varied vocabulary related to electronics and customer service. For example, instead of 'repearing service,' you could say 'repair service' or 'warranty service.' Also, avoid informal language to maintain a professional tone.

Grammatical Range & Accuracy

Grammar and sentence structure need significant improvement. There are several errors in verb tense, subject-verb agreement, and article usage. For example, 'It always freezing' should be 'It is always freezing' or 'It always freezes.' Review basic grammar rules and practice constructing more accurate sentences. Pay close attention to punctuation as well.

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Band 6+: You recently bought a laptop that stopped working within a few days. Write a letter to the store complaining about the problem and asking for a refund or replacement.

Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a laptop that stopped working within a few days. Write a letter to the store complaining about the problem and asking for a refund or replacement.

You recently bought a laptop that stopped working within a few days. Write a letter to the store complaining about the problem and asking for a refund or replacement.

You recently bought a laptop that stopped working within a few days. Write a letter to the store complaining about the problem and asking for a refund or replacement.

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