Letter

Band 7+: You recently bought a laptop that stopped working within a few days. Write a letter to the store complaining about the problem and asking for a refund or replacement.

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Dear Sir or Madam,

I am writing with regard to a laptop, which I purchased from your Metropol branch last week.

I have followed the instructions and charged it for 4 hours. However, when I tried to turn it on, it shut itself down after BIOS screen and makes a beeping sound just before it goes black screen. I ran system repair, which may restore the system to its last healthy state, but it also did not work as intended and problem remained unsolved. Then, I ran system diagnostic and discovered that there are several bad sectors on its motherboard, which can be considered as a critical issue as this problem may affects every other component on device.

I would be grateful if you could give me full refund because I have already experienced such an unpleasant problem and do not want to take a risk by repairing it or replacing it with another one. I also suggest that your staff should run a full diagnostic search and attach its result with other documents in order to detect issues on components before selling electronic devices.

Thank you for your consideration.

Yours faithfully,

Fatih Karakaptan

Word Count: 194

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

which: 3

system: 3

problem: 3

Try using synonyms for the above words

Task Response

The letter appropriately satisfies all requirements of the task. There are no omissions or lapses. The purpose of the letter is immediately clear, and the problem is described in detail. The request is reasonable and the suggestion is relevant. The tone is consistently polite and professional.

Coherence & Cohesion

The letter is well-organized and the message is generally easy to follow. The paragraphing is effective in separating the different points. To improve coherence, ensure a smooth flow between sentences within paragraphs. For instance, clarify the connection between the troubleshooting steps and the request for a refund to strengthen the overall argument.

Lexical Resource

The letter demonstrates a good range of vocabulary, particularly in describing the technical issues with the laptop. Terms like 'BIOS screen,' 'system repair,' 'system diagnostic,' and 'bad sectors' are used appropriately. To further enhance the lexical resource, consider using more varied language to express your dissatisfaction and desired resolution, avoiding repetition of phrases like 'problem' and 'did not work.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with a variety of sentence structures. There are a few minor errors that affect clarity. For example, 'this problem may affects every other component' should be 'this problem may affect every other component.' Pay close attention to subject-verb agreement and correct use of prepositions to enhance grammatical accuracy.

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Band 7+: You recently bought a laptop that stopped working within a few days. Write a letter to the store complaining about the problem and asking for a refund or replacement.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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You recently bought a laptop that stopped working within a few days. Write a letter to the store complaining about the problem and asking for a refund or replacement.

You recently bought a laptop that stopped working within a few days. Write a letter to the store complaining about the problem and asking for a refund or replacement.

You recently bought a laptop that stopped working within a few days. Write a letter to the store complaining about the problem and asking for a refund or replacement.

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