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Letter

Band 8+: You recently bought a new gadget online, but it arrived damaged. Write a letter to your friend. You should include: • What gadget you bought and from where • What was wrong with it when it arrived • How it made you feel • What your friend could do if they were in your place

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to formally complain about a television I recently purchased from your website which arrived faulty.

I ordered the LG 54-inch colour television on 25 August 2025 after seeing your advertisement highlighting its cinematic picture quality and child-friendly applications. However, upon delivery, the television failed to switch on. Despite following the instructions in the manual and attempting several troubleshooting steps, it remained completely unresponsive.

As the product is clearly defective, I request a full refund of the amount paid. I would also appreciate it if you could arrange for the item to be collected from my home at your earliest convenience.

I look forward to your prompt response regarding both the refund and the pickup arrangement.

Yours faithfully,

Komolafe Sanu

Word Count: 126

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
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Grammar Mistakes: N/A

Vocabulary Repetition:

television: 3

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Task Response

The letter comprehensively addresses all aspects of the task, providing clear details about the purchase, the damage, and the desired action. The tone is appropriately formal and the request is clearly articulated. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the overall quality of the letter.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, contributing to the clarity and effectiveness of the communication.

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Band 9

You recently bought a new gadget online, but it arrived damaged. Write a letter to your friend. You should include: • What gadget you bought and from where • What was wrong with it when it arrived • How it made you feel • What your friend could do if they were in your place

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Band 8+

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Band 8+: You recently bought a new gadget online, but it arrived damaged. Write a letter to your friend. You should include: • What gadget you bought and from where • What was wrong with it when it arrived • How it made you feel • What your friend could do if they were in your place

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a new gadget online, but it arrived damaged. Write a letter to your friend. You should include: • What gadget you bought and from where • What was wrong with it when it arrived • How it made you feel • What your friend could do if they were in your place

You recently bought a new gadget online, but it arrived damaged. Write a letter to your friend. You should include: • What gadget you bought and from where • What was wrong with it when it arrived • How it made you feel • What your friend could do if they were in your place

You recently bought a new gadget online, but it arrived damaged. Write a letter to your friend. You should include: • What gadget you bought and from where • What was wrong with it when it arrived • How it made you feel • What your friend could do if they were in your place

You recently bought a new gadget online, but it arrived damaged. Write a letter to your friend. You should include: • What gadget you bought and from where • What was wrong with it when it arrived • How it made you feel • What your friend could do if they were in your place

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Coherence & Cohesion

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