Letter

Band 4+: You recently bought a new gadget online, but it arrived damaged. Write a letter to your friend. You should include: • What gadget you bought and from where • What was wrong with it when it arrived • How it made you feel • What your friend could do if they were in your place

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Respected sir,

Recently, i bought an empty wooden box of watches of 15 watches box from your company called WCSPK Team.I saw your add on facebook and it is very satisfying for me.

Moreover , i will order on your website ,as well as i talked to your one of the employer and he also a very good person as well as he console me.That’s why i am very satisfied and i order your product on 15 jan 2026 ,he asked me for wait for 5 to 6 days.

Furthermore, on 23rd jan 2026 the order will place and when i open it, the box uper glass was damaged. It is totally useless for me. Kindly, you will replace it or return my money.

In the conclusion, i suggest you please first check the product as well as deliver on time because, customer is waiting for the product and when product is damaged then customer is very disheart and give bad remarks for you company.

Word Count: 165

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

order: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by stating what was bought, when it was bought, describing the damage, and suggesting a course of action. However, the letter includes some irrelevant details and could be more concise. To improve, focus on directly addressing the points in the task prompt without adding unnecessary information. Also, pay attention to grammar and sentence structure to ensure clarity.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas could be improved. The introduction includes irrelevant details about satisfaction with the advertisement and the employee, which detracts from the main purpose of the letter. The conclusion introduces a general suggestion about checking products, which is not directly related to the request for action regarding the damaged item. To improve coherence, focus on presenting information in a logical sequence, directly addressing the task requirements in each paragraph. Use clear topic sentences to introduce the main idea of each paragraph and ensure that all sentences within the paragraph support that idea. Avoid including extraneous details that do not directly relate to the issue at hand.

Lexical Resource

The vocabulary used is basic and lacks precision. There are instances of informal language and awkward phrasing. To enhance lexical resource, try to use more specific and varied vocabulary related to the context of online shopping, product damage, and customer service. For example, instead of 'very satisfying,' consider using 'appealing' or 'enticing.' Instead of 'totally useless,' try 'unusable' or 'defective.' Use a thesaurus to find synonyms and expand your vocabulary range. Pay attention to collocations and use vocabulary in a natural and appropriate way.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and awkward sentence structures. There are also issues with punctuation, such as missing commas and incorrect capitalization. To improve grammatical range and accuracy, focus on mastering basic grammar rules and sentence structures. Review verb tenses, subject-verb agreement, and the correct use of articles and prepositions. Practice writing simple and clear sentences, and gradually incorporate more complex structures as your confidence grows. Proofread your writing carefully to identify and correct errors.

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