Letter

Band 5+: You recently bought a piece of sports equipment from a online store. When your first use the piece of sports equipment , you found a problem with it. Write a letter to the manager of the online store. In your letter Describe the problem with the piece of sport equipment. Say what happened because of the problem Explain what you would like the company to do so.

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Dear Sir,

I am writing this letter to express my dissatisfaction about the new sport equipment which I bought from your online store. This is an issue with the product. I have faced some problems.

Let me explain you the whole situation.

I am a regular customer of your store. I have done lots of purchase from your online store so far. I recently ordered a pair of gloves for my upcoming match. But this time I must say I am very disappointed with the product. That is MRF white color gloves. I have already attached my purchase copy with this letter. Before buying the product, I went through the product detail and it was mentioned the product is purely cotton. Upon receiving the product, I found that it was synthetic material. It was difficult for me to wear the gloves as I am allergic to synthetic. Moreover, I clearly mentioned the size of gloves but I received one size bigger.

Somehow I wore that gloves that batted on the match day. But as expected I was not comfortable in wearing the gloves, so this is why I was not able to give my 100% in that cricket match. Those gloves spoiled my whole day.

So I request you to please change the product with the new one as soon as possible.

I look forward for a positive response.

Your faithfully

Dinesh.

Word Count: 232

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 7

gloves: 7

store: 3

match: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the problem with the sports equipment, explaining the consequences, and suggesting a solution. There are some minor areas for improvement. For instance, the tone could be more assertive when requesting action. Also, while the letter is generally clear, some sentences could be more concise. For example, instead of saying 'Let me explain you the whole situation,' you could simply say 'Here's what happened.'

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping related ideas together more effectively. For example, the details about the gloves being synthetic and the wrong size could be placed together in a single paragraph. Also, transitions between ideas could be smoother. For instance, the shift from describing the problem to explaining its impact could be more clearly signaled.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in terms of precision and variety. For example, instead of saying 'I have faced some problems,' you could use more specific language like 'I encountered several issues.' Also, try to incorporate a wider range of vocabulary related to sports equipment and customer service to enhance the letter's impact. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains grammatical errors and phrasing issues that affect clarity. For example, the sentence 'Somehow I wore that gloves that batted on the match day' is awkward and could be rephrased for better clarity. Pay close attention to subject-verb agreement, correct tense usage, and sentence structure to improve grammatical accuracy. Proofreading carefully before submitting can help catch these errors.

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Lexical Resource

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