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Letter

Band 4+: You recently bought a product online that arrived damaged. Write a letter to the company you bought it from. - Explain what you bought and when it arrived. - Describe the damage. - Explain what action you would like them to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Mr/Mrs.

I am writing to complained that i had received a product i bought in your online shop has broken.

Firstly, i bought a parfume with variant of vanilla, i accepted it yesterday, 6th September 2025. But, when i unboxed that parfume, i found that the tube-spray has ruined. So, i wouldn’t tried it.

Because i got a ruined product, so i can’t tried your product remembered i have excited to feel it because your product is recomended by several influencers. i am request to you for giving me a new parfume of that variant or refund my money ass possible ass you can, so we both don’t suffering anything.

I would appreciate if you would accept my grumble complaintation of your product, i will apply a high rate of your product on your online shop if you giving me what i ask above.

Thank you for your attention, i look forward to your response regarding this matter.

Yours sincerely customer

Tanti

Word Count: 163

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
product: 6
parfume: 3
Try using synonyms for the above words

Task Response

6
The letter adequately addresses the task by explaining the purchase, describing the damage, and stating the desired action. However, the tone could be more professional, and the language contains some grammatical errors. To improve, focus on maintaining a formal tone throughout the letter and proofread carefully for grammatical accuracy.

Coherence & Cohesion

4
The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective transitions between sentences and paragraphs to enhance coherence. For example, clearly link the description of the damage to your request for action. Also, avoid overly informal language and ensure a consistent tone throughout the letter.

Lexical Resource

5
The vocabulary used is adequate, but there's room for improvement in terms of precision and variety. For instance, instead of saying 'tube-spray has ruined,' you could use more specific terms like 'the spray nozzle is broken' or 'the atomizer is damaged.' Expanding your range of vocabulary will make your writing more impactful.

Grammatical Range & Accuracy

3
The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, subject-verb agreement, and correct use of articles and prepositions. For example, 'I am writing to complain' is more appropriate than 'I am writing to complained.' Proofreading carefully will help minimize these errors.

Answers On The Same Topic:

You recently bought a product online that arrived damaged. Write a letter to the company you bought it from. – Explain what you bought and when it arrived. – Describe the damage. – Explain what action you would like them to take.

Dear Sir or Madam, I hope this letter finds you well. I am writing to you due to a goods damaged from your company. I recently bought a long pants on Monday, 22 September 2029. I am so exited about my long pants has arrived, but there are problems when it come to my home. […]

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