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Letter

Band 9: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to complain about a stainless-steel water bottle that I purchased from your store last week. I bought this item on March 2 from the kitchen accessories section of your shop.

Unfortunately, the product appears to be defective. After using it for only two days, I noticed that the lid does not close properly, which causes water to leak from the bottle. As a result, I am unable to carry it in my bag without worrying that my belongings will get wet.

I would appreciate it if you could either replace the bottle with a new one or provide a full refund. I still have the receipt and the original packaging, and I would be happy to return the product to the store at your convenience.

I look forward to your prompt response and hope this issue can be resolved soon.

Yours faithfully,

Mukesh Kum

Word Count: 151

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

bottle: 3

Try using synonyms for the above words

Task Response

The letter fully satisfies the requirements of the task. It clearly explains the purchase, describes the problem in detail, and requests a specific resolution (replacement or refund). The information is presented logically and effectively.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is logical, and the transitions between ideas are smooth, contributing to a clear and coherent message.

Lexical Resource

The letter demonstrates a strong command of vocabulary. The language used is precise and appropriate for the context, enhancing the letter's clarity and professionalism.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical control. The sentences are well-constructed, and there are virtually no errors in grammar or punctuation, indicating a high level of accuracy.

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Band 9: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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