Band 6+: You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

Dear Sir/Madam,

Hope this message finds you well. I am writing this letter to bring your attention to the used-car that I purchased from your garage last Sunday. Although you have committed six months of warranty, I have noticed some critical problems in the car three days ago. Consequently, I tried to contact your workshop several times by different modes of communication, but I have not received any response yet. Hence, I choose to write this letter as the last option.

The engine of the car is not starting, while the fuel tank is full; most probably, a service of the engine is required. Moreover, after ten Kilometers of driving, I observed some noises and awkward vibrations, when the speed was below twenty kilometers per hour.

However, I hope, being a reputed second-hand car seller, you will try to address these issues in my car and will also try to ensure that your employees are attending all complaints effectively. Furthermore, if the car is not repairable, then provide me with a replacement.

I look forward to a positive response.

Yours faithfully,

Subhas Kundu