Band 5+: You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager.

Dear Sir or Madam,

I am writing this letter for complaining about some issues which i faced. These problems are related to your store electronic product which i bought and does not work properly.

To be begin with, last day, when i was working with my laptop. I found some problems with it. Therefore, i decided to buy a new laptop from your computer store. I came back home with my new laptop and at that moment everything was good until i open it. I saw plenty of problems with it. Firstly, i noticed that the system of this laptop was not modern and the programs were extremely strange. Furthermore, there was not suitable charger in the box, that is why i could not use it.

From my perspective, it is a big problem. Hence, to conpensate for it, you have to do something. For instance, your store should return my money. Moreover, I require that you should give me another laptop.

Thank you for your attention to this matter. I look forward to receiving a prompt response and satisfactory resolution.

Yours faithfully, Akramov Lochinbek