Letter

Band 7+: You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter: • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing this letter in regard to a recent purchase of your company’s product through Amazon. Upon arrival, the product was severely damaged. Hinting at probable damage suffered during delivery.

The product I bought was a Logitech G Pro wireless mouse. Firstly, the box of the mouse was in an odd shape when I got my hands on it initially. Next, when I unboxed the wrapping, the braided cable of the mouse had been broken, and also , the fibre insulation coil was twisted.

I am a software engineer for a long time now, and I use the mouse as an accessibility preference and a daily requirement. The defective and damaged product has made me very disappointed. Furthering my dissatisfaction, I have not yet received any response from the customer support team from Amazon.

I would greatly appreciate if any prompt action can be taken and whether a replacement product can be shipped to me at the earliest.

Yours Faithfully,

Vasant Dave

Word Count: 167

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 5

mouse: 4

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant and sufficient information about the damaged item, its importance, and the desired resolution. The explanation is clear and the request is reasonable. To improve, consider adding more specific details about the impact of the damaged mouse on your work or daily routine to further emphasize its importance. Also, you could directly request a specific course of action, such as a refund if a replacement isn't possible, to make your desired outcome even clearer.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The paragraphing is logical, and the progression of ideas is clear. However, the transition between some ideas could be smoother. For instance, the jump from describing the damage to explaining the importance of the item could be better connected with a transitional phrase. Also, avoid starting sentences with 'next'. Instead, use 'Furthermore' or 'Moreover'.

Lexical Resource

The letter demonstrates a good range of vocabulary, using appropriate and specific words to describe the issue (e.g., 'braided cable,' 'fibre insulation coil'). The tone is professional and suitable for the context. To further enhance the lexical resource, consider varying your word choices even more to demonstrate a wider command of the English language. For example, instead of repeatedly using 'damaged,' you could use synonyms like 'defective' or 'impaired' where appropriate.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are varied, and the punctuation is generally accurate. However, there are a few instances where the grammar could be improved for clarity and precision. For example, 'Hinting at probable damage suffered during delivery' could be rephrased for better clarity. Also, 'Furthering my dissatisfaction' is not grammatically correct. Consider revising such phrases to enhance grammatical accuracy.

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