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Letter

Band 7+: You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter: • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to complain about the faulty item that I bought from your online e-commerce, and I need to request anexchange for a new product.

The item is a smartphone, which arrived one day ago on 14 February at 04:00 PM. However, I tried to turn on the device and it was not working, then I tried to charge the phone, and the screen was still blank, I also tried using another charger but it seemed unworkable.

I had planned to give my sister a new phone this month when her birthday is very important to me. My sister dreamed of having this smartphone because she liked the camera feature and the special color of this device.

Therefore, I do not want a full refund for this issue, but, I would be grateful if you could exchange this product for a new one with the same shade and send it to me as soon as possible.

I hope this issue can be resolved promptly.

Yours faithfully,

Joni

Word Count: 172

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

tried: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the faulty smartphone, explaining its importance, and clearly stating the request for an exchange. However, the explanation of the problem could be more detailed, and the request for an exchange could be more assertive.

Coherence & Cohesion

The letter is generally coherent and cohesive, with ideas logically organized and linked. However, there are a few minor lapses in coherence, and the paragraphing could be improved for better structure.

Lexical Resource

The vocabulary used is varied and mostly accurate, demonstrating a good range of lexical resources. The language is generally natural and sophisticated, although some expressions could be refined for greater precision.

Grammatical Range & Accuracy

A wide range of grammatical structures is used with flexibility and control. There are only minor errors in punctuation and grammar, and the overall accuracy is high.

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you have bought a mobile phone in a tax-free shop just a few days ago, and it doesn't work properly. task: write a letter to the manager to complain about it and ask him to solve the problem.

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