Letter

Band 5+: You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter: • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir / Madam

I am writing this letter to complain about smartphone I bought from online shop a couple weeks ago. The smartphone has been delivered to my home a day ago and there is no issue I have found on the packaging.

But when I unboxing the package, I cannot turning on the smartphone even I charge it for a few minutes there is no response from the smartphone.

This item is very important to me because it is very expensive and I would like to use as a gift for my son’s birth day.

It would be good if you can informing me what process should I do to return the smartphone.

I am looking forward for your response.

Your Faithfully

Eri

Word Count: 125

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

smartphone: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task, describing the item, the problem, its importance, and the desired action. There are some minor grammatical errors and awkward phrasing, but the overall message is clear. To improve, focus on using more precise language and varying sentence structure. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally understandable, but the flow could be improved with better transitions between ideas. Consider using more cohesive devices to link sentences and paragraphs more smoothly. For example, you could use phrases like 'Furthermore' or 'In addition to' to connect related points. Also, ensure that each paragraph focuses on a single main idea to improve clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and precision. Try to use more specific and descriptive words to enhance the impact of your message. For instance, instead of just saying 'expensive,' you could use a more precise term like 'high-end' or 'premium.' Also, be mindful of collocations to ensure your word choices sound natural.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tenses, subject-verb agreement, and article usage. For example, 'smartphone I bought from online shop a couple weeks ago' should be 'the smartphone I bought from the online shop a couple of weeks ago'. Also, review your sentence structure to ensure it is grammatically correct and easy to understand. Consistent accuracy in grammar will significantly improve your writing.

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you have bought a mobile phone in a tax-free shop just a few days ago, and it doesn't work properly. task: write a letter to the manager to complain about it and ask him to solve the problem.

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you have bought a mobile phone in a tax-free shop just a few days ago, and it doesn't work properly. task: write a letter to the manager to complain about it and ask him to solve the problem.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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