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Letter

Band 5+: You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter: • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Note: Both the topic and the answer were created by one of our users.

Dear Sir / Madam

I am writing this letter to complain about smartphone I bought from online shop a couple weeks ago. The smartphone has been delivered to my home a day ago and there is no issue I have found on the packaging.

But when I unboxing the package, I cannot turning on the smartphone even I charge it for a few minutes there is no response from the smartphone.

This item is very important to me because it is very expensive and I would like to use as a gift for my son’s birth day.

It would be good if you can informing me what process should I do to return the smartphone.

I am looking forward for your response.

Your Faithfully

Eri

Word Count: 125

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
smartphone: 3
Try using synonyms for the above words

Task Response

6
The letter addresses all parts of the task, describing the item, the problem, its importance, and the desired action. There are some minor grammatical errors and awkward phrasing, but the overall message is clear. To improve, focus on using more precise language and varying sentence structure. The letter falls short of the required 150 words.

Coherence & Cohesion

5
The letter is generally understandable, but the flow could be improved with better transitions between ideas. Consider using more cohesive devices to link sentences and paragraphs more smoothly. For example, you could use phrases like 'Furthermore' or 'In addition to' to connect related points. Also, ensure that each paragraph focuses on a single main idea to improve clarity.

Lexical Resource

5
The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and precision. Try to use more specific and descriptive words to enhance the impact of your message. For instance, instead of just saying 'expensive,' you could use a more precise term like 'high-end' or 'premium.' Also, be mindful of collocations to ensure your word choices sound natural.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect clarity. Pay close attention to verb tenses, subject-verb agreement, and article usage. For example, 'smartphone I bought from online shop a couple weeks ago' should be 'the smartphone I bought from the online shop a couple of weeks ago'. Also, review your sentence structure to ensure it is grammatically correct and easy to understand. Consistent accuracy in grammar will significantly improve your writing.

Answers On The Same Topic:

You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter: • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing to register my displeasure about a faulty PC that I recently purchased via your online store. I ordered a silver-colored HP Envy PC with 16 GB RAM and 512 GB storage space. However, when I received the laptop, to my dismay, it took 2 hours to completely boot […]

Band 8+

You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter: • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing this letter in regard to a recent purchase of your company’s product through Amazon. Upon arrival, the product was severely damaged. Hinting at probable damage suffered during delivery. The product I bought was a Logitech G Pro wireless mouse. Firstly, the box of the mouse was in an […]

Band 7+

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Dear Sir or Madam, I want to complain about the printer I bought online from the company’s website. It was delivered yesterday, but it’s colour printing is not working correctly. I bought a HP laser colour printer with an in-built scanner. I followed all of the steps mentioned in the user manual to install it. […]

Band 7+

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Dear Sir or Madam, I am writing to complain about the faulty item that I bought from your online e-commerce, and I need to request anexchange for a new product. The item is a smartphone, which arrived one day ago on 14 February at 04:00 PM. However, I tried to turn on the device and […]

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