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Letter

Band 8+: You recently bought some furniture from a shop after receiving advice from hte shop assistant. When you got the furniture home you found there were some problems with it. Write a letter to the manager of the shop. In your letter give details of the advice you received from the assistant • explain the problems with the furniture say what action you would like the manager to tak

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to express my dissatisfaction with a recent purchase made at your store.

On May 23rd, I purchased a dining table with eight chairs upon the recommendation of your shop assistant Mr. Jhon, who assured me that it is an antique wooden piece in impeccable condition.

However, after assembling the furniture at my residence, I noticed several issues. For starters, the dining table has an obvious scrape on its surface, which detracts greatly from its aesthetic attractiveness.

Furthermore, one of the chairs is unstable and wobbles when used. These shortcomings are quite disheartening, particularly after Mr. Jhon guaranteed the highest quality.

I request that you arrange for an immediate replacement of the damaged table and the faulty chair. Alternatively, I am open to a full refund for the entire set if replacements are not available. Please advise me on the process for returning the defective items and arranging for either replacements or a refund.

Thank you for your prompt attention to this matter. I look forward to your response and a swift resolution to these issues.

Yours faithfully,

xyz

Word Count: 183

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Overall Band Score

8

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

table: 3

Try using synonyms for the above words

Task Response

9

The letter fully addresses the task by providing details of the advice received from the shop assistant, explaining the problems with the furniture, and clearly stating the desired action from the manager.

Coherence & Cohesion

7.5

The letter is well-organized and easy to follow. The ideas are logically presented, and there is a good use of paragraphing. Some minor improvements could be made to enhance cohesion further.

Lexical Resource

7.5

A wide range of vocabulary is used appropriately, and there is a good level of precision in the choice of words. Some more sophisticated vocabulary could be incorporated to elevate the lexical resource further.

Grammatical Range & Accuracy

7.5

There is a variety of sentence structures used with good accuracy. Punctuation and grammar are mostly correct, with only a few minor errors present.

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