Letter

Band 4+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

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Dear Sir or Madam,

I am writing to formally complaint about the ticket that I purchased on January 02 from online.

Initally, I excepted boarding on the train without any issue. However, I was extremely disappointed to discover that I have problem with my ticket. The ticket inspector inform that I can not travel with this ticket. To make matter worse, staffs are not response properly, they are not care about customer experience.

As a result ot the issues, I experienced that disruption to my plans, due to this problem I miss meeting with my client. This situation is unacceptable, especially consider the price of the ticket and reputation of the IRCTC.

I would therefore appreicate it if you could provide full refund and compensation for disrupting to my plan at your earliest convenience. I hope this matter can be resolved promptly and amicably.

I looking forward to your response

Yours faithfully,

Ishack Ahamed N

Word Count: 155

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

ticket: 5

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, describing the ticket problem, expressing dissatisfaction with the staff, and suggesting action. There are some minor grammatical errors and awkward phrasing that could be improved. For a higher score, focus on using more precise language and varied sentence structures to enhance clarity and impact.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more cohesive devices to link sentences and paragraphs, making the progression of your complaint smoother and easier to follow. For example, transition words like 'Furthermore' or 'In addition' could enhance the connection between your points.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to convey the frustration and inconvenience experienced. Try to incorporate more specific and varied vocabulary to express your dissatisfaction and the impact of the issue. For instance, instead of 'problem,' you could use 'discrepancy' or 'complication.' Also, avoid using informal language.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. Focus on improving sentence structure, verb tense consistency, and correct article usage. For example, 'formally complaint' should be 'formally complain,' and 'staffs are not response properly' should be 'staff did not respond properly.' Pay close attention to subject-verb agreement and punctuation as well.

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