Band 5+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

I hope this letter finds you well. I am writing this to complain a situation I faced at the ticket hall of train. Basically I bought few train tickets a week before my exact travel date, when I reached the train station and I was about to catch the train I was not allowed to sit in the train and to travel. When I enquired about the reason I was informed by that I could not use those tickets. I went to the cabin who generates tickets and guide about this I explained the whole problem to them but they did not show any supportive behavior and asked me to buy a new ticket if I want to travel.

I was very unsatisfied by the way they dealt my case. They did not show any concern about my pain as this travel was very crucial for me. Due to unsupportive and rude behavior of staff I missed my train and could not travel which made me so worried and angry.

I request to higher authorities of Train Company to give proper training to their staff for handling such cases. The company should also make some strict regulations and policies against such unprofessional behavior of their team.