Letter

Band 4+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

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Dear mam,

I hope everything is fine for you. I am writing this letter to let you know that I purchased four train tickets online from flair website, train no 181657ABCD, a week before. That was the train from Jammu to Chandigarh. Station staff told me that it was confusion in between two names and mine tickets were given to other person because of same name.

Acually, I had a festival in Chandigarh and i am always plan in advance for every travelling plateform because of that i booked tickets in adavnce. While, its the responsibility of employees to take care of everything, instead of that satff was very rude to me. They even din’t consider their mistake also told me to take another ticket from the station.

Train companies needs to work on crashing of the names of person with each other. They nneeds to add on the website to put extra information while booking ticket. You need to look this issue seriously.

Thanyou for your time and consideration.

Waiting for your positive response.

Your sencereley

Arshdeep

Word Count: 178

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

train: 3

tickets: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task, describing the ticket problem, expressing dissatisfaction with the staff, and suggesting action. There are some minor grammatical errors and awkward phrasing, but overall the letter is clear and understandable. To improve, focus on using more precise language and proofreading for errors.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas could be improved. Consider using more explicit transitions between paragraphs to guide the reader. For example, you could start a new paragraph when transitioning from describing the problem to explaining your dissatisfaction with the staff. Additionally, ensure that each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is basic and lacks precision. To improve, try to incorporate a wider range of vocabulary that more accurately conveys your feelings and the specifics of the situation. For instance, instead of 'everything is fine for you,' you could use a more formal and professional greeting. Also, replace vague words like 'confusion' with more descriptive terms.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, 'mine tickets were given to other person' should be revised for grammatical accuracy. Proofread carefully to catch and correct these errors.

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