Letter

Band 6+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

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Dear Sir or Madam,

I booked four train tickets to travel from Paris to Lyon on July 25, 2025 a week in advance. However, when I tried to board the train on the same day, your staff did not allow us to board the train saying that our ticket validity has expired. I was quite shocked by the situation.

Furthermore, when I enquired about the situation to the customer representatives, I could not get a satisfying response. They did not acknowledge my concern and made me wait for almost two hours. This has brought greatest inconvenience for my family.

I would appreciate it if the seats were reserved priorly for the passengers who booked the tickets in advance. It would be helpful if you could send the company’s policies particularly about the ticket validity in the booking confirmation emails. I demand to refund for my tickets.

Thank you for your time and assistance.

Kind regards,

Anu

Word Count: 156

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

train: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly outlining the problem with the tickets, expressing dissatisfaction with the staff, and suggesting actions for the train company. The information is relevant and sufficient. To further improve, consider adding specific details about the staff's unhelpfulness and elaborating on the inconvenience caused to the family.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. However, there's room to improve the flow between paragraphs. For instance, you could use stronger transition words or phrases to connect the ideas more smoothly. Also, consider varying your sentence structure to enhance readability.

Lexical Resource

The vocabulary used is appropriate for the task. To further enhance your lexical resource, try incorporating more specific and varied vocabulary related to travel and customer service. For example, instead of 'satisfying response,' you could use 'helpful resolution' or 'adequate explanation.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, but there are a few areas where accuracy could be improved. Pay close attention to verb tense consistency and subject-verb agreement. For example, in the second paragraph, consider rephrasing 'This has brought greatest inconvenience for my family' to 'This caused great inconvenience for my family.' Also, ensure correct use of articles (a, an, the) throughout the letter.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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