Band 6+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir or Madam,

I booked four train tickets to travel from Paris to Lyon on July 25, 2025 a week in advance. However, when I tried to board the train on the same day, your staff did not allow us to board the train saying that our ticket validity has expired. I was quite shocked by the situation.

Furthermore, when I enquired about the situation to the customer representatives, I could not get a satisfying response. They did not acknowledge my concern and made me wait for almost two hours. This has brought greatest inconvenience for my family.

I would appreciate it if the seats were reserved priorly for the passengers who booked the tickets in advance. It would be helpful if you could send the company’s policies particularly about the ticket validity in the booking confirmation emails. I demand to refund for my tickets.

Thank you for your time and assistance.

Kind regards,

Anu