Letter

Band 7+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

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Dear Sir,

The purpose of this letter is to complain about a problem I had experienced with your train’s tickets and with the unwelcoming attitude of the staff.

Unfortunately, yesterday, just before catching my train to go to the airport,I realised that the tickets I booked some days ago were not accepted. As a consequence, I tried to solve the problem talking with a member of the train crew who was absolutely disinterested of my problem. Moreover, he had not even tried to explain why I couldn’t catch the train with my tickets, as he had more important questions to solve. As you can imagine, I was completely upset with his bad attitude and, in addition, I missed both the train and my flight.

Therefore, I found myself forced to write this letter to inform your company about the unhappy situation that passengers can face. I hope you understand how frustrating this is and you will take action to ensure a better experience with your staff members, especially talking about giving explanations and advices to help costumers.

To conclude, it would be great if your company could refund me at least the ticket price.

I look forward to hearing from you.

Sara Bariatti

Word Count: 203

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

train: 4

about: 3

problem: 3

tickets: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing a clear description of the problem, the reason for unhappiness with the staff, and a suggestion for action. The tone is suitable for a complaint letter. To further improve, consider adding specific details about the ticket type or staff interaction to strengthen the narrative.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose is clearly stated in the first paragraph, and the sequence of events is logical. However, consider varying your sentence structure a bit more to enhance the flow. For example, in the second paragraph, combining some sentences or rephrasing for smoother transitions could improve readability.

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. Phrases like 'unwelcoming attitude' and 'absolutely disinterested' are well-chosen. To further enhance your lexical resource, try incorporating more specific vocabulary related to customer service and transportation issues. For instance, instead of 'bad attitude,' you could use 'unprofessional demeanor' or 'lack of empathy.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. Pay close attention to subject-verb agreement and article usage. For example, 'a problem I had experienced with your train's tickets' could be refined to 'a problem I experienced with your train tickets.' Also, ensure consistent tense usage throughout the letter.

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