Band 5+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir or Madam,

I am writing to bring yor attention a matter of concern about the train tickets which I purchased a week before, last Monday. While on the date of departure, I showed tickets to the encounter, they found that it is not working and not provide me any valid reason. Due to this unfortunate situation, I missed the train and booked another ticket to my place.

Unfortunately, I was totally disappointed with your company service you provided. Besides that, staff was also clueless after showing them to the reciepts of the fare and not able to find the problem persists in your system.

If this time of issue arises, the staff can be provided the complimentary tickets after verifying the customers detail and render fast process. Since it may be waste the customers valuable time and a create an uncomfortable situation.

I hope you look into this matter as a priority basis and take an intiative to resolve this matter quickly.

Yours faithfully,

Priyanka Minhas