Band 7+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir or Madam,

I am writing to express my disappointment regarding my experience at Chandigarh Railway Station. I booked tickets for my journey from Chandigarh to Delhi a week before via rail ticket app. After reaching the station, the staff present at the ticket counter was unable to scan the QR code I received in my email and was not able to print physical ticket. For reference, my ticket number is 778643 and seat number is 34 C.

After several failures, I suggest him to get help from the senior staff, despite he behaved rude to me and later on called the security and asked me to leave the queue. I was really disappointed by his behavior.

As a solution, the company should install more ticket counters. Also, a supervisor should be present there all the time to handle any inconvenience cause to passengers. Lastly, I missed my train due to lack of support from the staff, so I request a full refund for the price I paid for my ticket.

I hope you will deeply look into this matter.

Yours faithfully,

Saksham Sharma