Letter

Band 5+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

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Dear Sir,

I am writing to express my dissatisfaction with the service you provided regarding train tickets.I bought two tickets one week before to travelling to Karachi, which was planed on 15th of April.

I reached at station half an hour early to departure timings at 8:30am, at that moment, ticket checker asked me to showing tickets before starting the journey. He surprised me by telling that these tickets are not according to their schedule timings,as the mentioned timing was not exactly correct. I argued him about adjusting our reservation on other schedule because the mistake was not mine.

Unfortunately, the experience was extremely disappointed as ticket checker was not respounding me seriously.Afterthat, I reached out the station manager, who was also very impolite and unprofessional to me as he refused for any compensation.Really, It was bad experience that I had with your company.

I would be great if you could consider this matter seriously on your earliest convenience. I suggest you make an adjustment for my chrges or make them refund.

I look forward to hearing from you soon.

Yours faithfully,

Javairia

Word Count: 183

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

tickets: 3

Try using synonyms for the above words

Task Response

The letter adequately covers the task requirements, describing the ticket problem, expressing dissatisfaction with the staff, and suggesting actions for the train company. There are some minor grammatical errors and awkward phrasing that could be improved. For example, the description of the ticket issue could be clearer, and the tone could be more assertive when suggesting actions. Overall, the letter is well-organized and easy to understand.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider using more explicit transitions between ideas to guide the reader. For example, you could start a new paragraph when transitioning from describing the ticket problem to discussing the staff's behavior. Also, ensure that each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to express your dissatisfaction and suggestions. For instance, instead of just saying 'bad experience,' you could use stronger adjectives like 'frustrating' or 'unacceptable.' Also, vary your sentence structure to make the letter more engaging.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, 'planed' should be 'planned,' and 'respounding' should be 'responding.' Proofread carefully to catch these errors before submitting your work.

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