Band 7+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

A month ago, I purchased a train ticket from your website for a journey that I had to Paris a week before my departure. Upon my arrival at the station, I was told that my ticket was not registered in the system and I could not get on board. Although I asked for assistance from your regional manager, they neglected me and were disrespectful.

I was extremely disappointed by the staff, because I had all the necessary documents to prove the authenticity of my tickets; however, your officers refused to hear my explanation or check with their superiors. I was very insulted by their behavior, and I believe that their actions lacked manners.

As a result of this event, I had to buy a plane ticket, which was two-times as expensive. Therefore, I am asking you for compensation to return my money and the difference between the train ticket and the plane ticket. I would be contacting the union and would file a formal complaint, unless your company agrees to this request.

Best regards,