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Letter

Band 4+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear Mr or Mrs

I am writing this letter to complain about terrible experience and bad attitude from the staff.

Last week, 15th January, I got my journey a week. When I arrived at the station, I did what we usually did which is check in or scan our ticket. In that moment, one of the staff came to me and said my tickets can not applies. I asked the staff, why my ticket not applicable?. The staff ignore me and leave me with an angry face.

It makes me feel uncomfortable and ruined my day. I just got a serious problem which is my ticket not applicable and another problem came from your staff that have a terrible attitude and bad service.

As a customer, I deserve an apology for this bad experience. I hope you and the management will improve the quality off staff and fix these issues so that no other customer feel this terrible services.

Thankyou.

Word Count: 160

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
staff: 5
terrible: 3
ticket: 3
Try using synonyms for the above words

Task Response

6
The letter addresses the task, describing the ticket problem, expressing unhappiness with the staff, and suggesting action. However, the letter includes some irrelevant or inaccurate information and could benefit from more specific details to strengthen the points made. To improve, provide more details about the journey, the type of ticket, and the specific unhelpful actions of the staff. Also, elaborate on the suggested actions the train company should take.

Coherence & Cohesion

4
The letter's organization is somewhat unclear, and the progression of ideas is not always smooth. Consider using more explicit transition words and phrases to guide the reader through your experience. For example, you could use phrases like 'To begin with,' 'Furthermore,' or 'In addition to' to connect your ideas more effectively. Additionally, ensure each paragraph focuses on a single main point to improve clarity.

Lexical Resource

4
The vocabulary used is quite basic and repetitive. Try to incorporate a wider range of vocabulary to express your dissatisfaction more precisely. For instance, instead of 'terrible experience,' you could use 'frustrating ordeal' or 'unacceptable situation.' Also, avoid informal language and maintain a formal tone throughout the letter.

Grammatical Range & Accuracy

3
The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I got my journey a week' should be rephrased for clarity and grammatical correctness. Proofread carefully to minimize these errors and enhance the overall quality of your writing.

Answers On The Same Topic:

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir, I am writing to express my dissatisfaction with the service provided by the railway staff during my recent journey. I purchased four tickets for my family from Dhaka to Rajshahi a week before the journey. I provided all the necessary documents at the time of purchase. However, I made a spelling mistake in […]

Band 9

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir/ Madam, I am writing this letter regarding expressing my poor experience with your train staff. On, 8th March i booked train ticket in advance to journey for Ahmedabad to Mumbai on 10th April. I had make a plan to go within short time so i had booked in a dvance for avoiding last […]

Band 4+

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir or Madam, I am writing to complain about a serious problem I experienced with the train tickets I purchased in advance for a recent journey, along with the unsatisfactory behaviour of your staff at the station. To explain the situation, I bought my train tickets online one week before the travel date using […]

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You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir/Madam, I am writing to kindly explain a situation that I faced when I tried to catch the train last Sunday to go to Toronto, and how your staff were being very unhelpful. I bought my tickets on the 22nd of February to go to Toronto on the 1st of March at 9.00 am, […]

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