Band 6+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir/Madam,

I am writing to complain about an inconvenience I had at your train company.

I had recently bought two tickets in advance for a journey from your company. When I arrived at the station, I was told that the tickets showed another date. Consequently, I had to reprogram the journey for the next available date. I explained your staff that I had properly booked the tickets online and I received the confirmation e-mail.

Your staff were really unhelpful and rude. They did not provide me with a solution to this matter. Even when all my information was correct. Additionally, when I asked for a supervisor they ignored me and start yelling at me until I left the area.

I am really disatisfied with the service provided. The staff were not only dissattentive but also agressive. I strongly recommend to train your employees in customer care. They should treat better their clients to provide a better company image.

I kindly request a full refund of the tickets purchased. Thanks for your asistance and copperation.

Yours faithfully,

Victoria.