Letter

Band 4+: You recently had a disappointing experience at a local restaurant. Write a letter to the restaurant manager explaining your experience. You should include details about: - when you visited the restaurant - what specifically went wrong (e.g., service, food quality) - what you expect the restaurant to do in response

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Dear Restaurant Manager

I kindly sent you this letter to make a litte complaint about my experince in your restaurant yesterday. Before I attend your restaurant, i already made reservation in a private room with 4 person. When I arrived at that time, I was dissapointing because your waiter makes us waiting for almost one hour during lunch break while we make a reservation for lunch. After that, they mistaken my name are not the one who makes a reservation. I almost got mad for that but thanks to head bartender who fix all the problem and he said that the waiter is still newbie.

I’m not dissapointed to your waiters but feel sorry for her to not be able have a proper training. I hope you don’t fire her because this is absolutly your problem. I suggest you to make sure all the new waiter have a proper training and I wish this situation not repeating to another customer so your restaurant will no have bad reputations.

regars

customers

Word Count: 170

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

restaurant: 4

reservation: 3

waiter: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by detailing the negative experience at the restaurant, including the reservation issue and the waiter's lack of training. The letter also suggests a solution. To improve, the letter could benefit from more specific details about the food quality or service issues beyond the initial waiting time. Additionally, the tone could be more assertive in stating what the customer expects as a resolution, rather than just implying it.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more explicit transitions between points to guide the reader. For example, you could start a new paragraph when transitioning from describing the reservation issue to discussing the waiter's training. Also, the sign-off 'regars customers' is not appropriate for a formal complaint; use 'Sincerely' or 'Yours sincerely' followed by your name.

Lexical Resource

The vocabulary is generally adequate for the task, but there's room for improvement in using more precise and varied language. For instance, instead of 'make a litte complaint,' you could say 'express my dissatisfaction' or 'lodge a complaint.' Also, avoid informal language like 'almost got mad'; opt for a more professional tone, such as 'I was extremely displeased.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'I kindly sent you this letter' is awkward; 'I am writing to you' is more appropriate. Correct 'my name are not the one' to 'my name was not the one.' Pay close attention to subject-verb agreement, correct tense usage, and article usage ('a,' 'an,' 'the'). Proofreading carefully will help reduce these errors.

Explanation letter. A family member is coming to stay with you. He or she will be arriving by train in the morning, but you won't be home until the evening.

Dear Rohini, I hope this letter found you in great health. First of all, i was so pleased when i heard that you are planning to visit my house this weekend. I saw you mentioned in you letter that you will be arriving by train in early morning on saturday. My exicement was on cloud […]

Band 5+

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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