Letter

Band 9: you recently had your computer fixed at a local computer store, however, you are not pleased with the service you received. Write a letter to the store manager in letter : - Describe the situation - Explaine why you are dissatisfied - Say what you want the manager to do You should write at least 150 words.

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Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I received at your computer store. This letter is in regard to a recent repair of my personal computer.

Firstly, I would like to explain that I visited your store last week to fix a serious issue with my computer, as it was not turning on properly. Your technician assured me that the problem would be fully resolved within two days. However, after receiving the device, I noticed that not only was the original issue still present, but the system had also become slower than before.

Moreover, I would appreciate it if you could arrange for a thorough re-examination of my computer at no additional cost. It would be helpful if the repair could be completed by an experienced technician this time. I believe that this matter requires immediate attention, as I rely heavily on my computer for my daily work.

I look forward to your prompt response. Thank you for your time and consideration.

Yours faithfully,

Naiem Islam

Word Count: 171

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

computer: 4

would: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing a clear description of the situation, explaining the dissatisfaction, and stating the desired action. There might be a few minor areas for improvement, such as elaborating slightly more on the impact of the computer issue on daily work to further strengthen the justification for immediate attention. Overall, the letter is well-written and effectively communicates the message.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow the writer's complaint and request. The paragraphing is well-managed, contributing to the overall coherence of the letter. Transition words and phrases are used effectively to connect ideas and create a smooth reading experience.

Lexical Resource

The letter demonstrates a strong command of vocabulary, using a wide range of words accurately and appropriately. The language is natural and sophisticated, enhancing the overall impact of the message. There is effective use of vocabulary related to computer issues and service complaints.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Grammar and punctuation are used appropriately throughout the letter, contributing to its clarity and professionalism. The absence of grammatical errors further strengthens the letter's effectiveness.

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