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Letter

Band 9: you recently had your computer fixed at a local computer store, however, you are not pleased with the service you received. Write a letter to the store manager in letter : - Describe the situation - Explaine why you are dissatisfied - Say what you want the manager to do You should write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

Dear Mr John,

I am writing this letter to express my dissatisfaction with the computer service that I recently received from your store.

On 2nd July, I gave my laptop to your service center with the complaint of intermittent hanging and software issues. I was informed that the problem could be resolved within two days.

After 5 days, I received my laptop. Unfortunately, the problems still exist. In addition to that, the battery now drains faster than before and many files have disappeared from my laptop. I have paid a large amount of money for repairs, and now I am extremely disappointed with the quality of the service.

It would be appreciated if you could check my laptop once again and fix all the problems properly. In addition, please restore my missing files if possible. If the problem still exists, I need to receive the complete amount that I paid as a service charge.

I look forward to your prompt response, and I hope the issue will be resolved as soon as possible.

Yours sincerely,

Anoop

Word Count: 176

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 4

service: 3

Try using synonyms for the above words

Task Response

8

The letter effectively addresses all three bullet points: describing the situation, explaining dissatisfaction, and stating desired actions. The tone is appropriate and the structure is clear. Minor improvements could include specifying the manager's name (e.g., 'Dear Mr. Smith') and ensuring the request for a refund is conditional on unresolved issues. Overall, the response is relevant and sufficient.

Coherence & Cohesion

9

The letter is well-structured and easy to follow. Each paragraph has a clear purpose: introduction, description of the problem, explanation of dissatisfaction, and desired action. Cohesive devices are used naturally and effectively. Paragraphing is skillfully managed.

Lexical Resource

9

The vocabulary is precise and appropriate for the context (e.g., 'intermittent hanging', 'extremely disappointed', 'prompt response'). There is a good range of expressions used accurately and naturally.

Grammatical Range & Accuracy

9

The letter demonstrates a wide range of grammatical structures with full control. Punctuation and grammar are used correctly throughout. No errors are present.

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