Letter

Band 5+: you recently had your computer fixed at a local computer store, however, you are not pleased with the service you received. Write a letter to the store manager in letter : - Describe the situation - Explaine why you are dissatisfied - Say what you want the manager to do You should write at least 150 words.

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Dear manager of computer plus store,

I am writing this letter to describe my dissatisfaction of the bad service i have got by your store, my computer is fixed but i wasn’t pleased by the service wich wasn’t in the level i was expecting from your store as i have been a loyal client since the store is oppened in 2019.

Firstly, i will start with the bad reception i have got when i came to put my computer to get fixed, after waiting for over than 15 minutes they finally called my name to recieve my computer. I explained to the technician the problem and he told me that some of components needs to be replaced and it will take only 3 days to fix the problem. After waiting that period i went to the store to take my computer but sadanlly the technician told me that i need to wait more time due to some technical problems !. I explained to him that i need my computer as fast as possible since i work as a freelancer, but unffortanetly i had to wait three more days, hence, i have lost four jobs because of that.

I strongly suggest that you work on the reception service to make it better, and i hope also that the speed of service become faster.

Thank you for your attention to this letter, and i’m waiting to hear from you.

Best regards,

Abdellah

Word Count: 240

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

computer: 6

service: 4

store: 4

waiting: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the situation, explaining the dissatisfaction, and suggesting a course of action. There are some minor grammatical errors and awkward phrasing, but overall, the message is clear. To improve, focus on using more precise language and varying sentence structure. Also, ensure that the tone remains professional and avoids sounding overly emotional.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider using more explicit topic sentences for each paragraph to guide the reader. Transition words could also be used more effectively to link ideas within and between paragraphs. For example, you could use 'Furthermore' or 'In addition' to introduce additional points in your second paragraph.

Lexical Resource

The vocabulary is adequate for the task, but there are opportunities to use more precise and varied language. For instance, instead of 'bad service,' you could use 'substandard service' or 'unsatisfactory service.' Similarly, consider replacing 'get fixed' with 'be repaired' for a more formal tone. Expanding your range of vocabulary will enhance the impact of your letter.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency (e.g., 'I have got' should be 'I got'), subject-verb agreement, and correct use of articles (e.g., 'the bad reception' could be improved). Also, review your sentence structure to ensure it is clear and grammatically sound. Proofreading carefully before submitting will help catch these errors.

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