Letter

Band 5+: You recently moved house and you used a removal company to help you move your belongings. However, some of your things were damaged in the move. Write a letter to the manager of the removal company. In your letter • Give details of the move • Describe the damage • Say what you would like the manager to do Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam

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Dear Sir or Madam,

I hope this message finds you well.

I am writing to give you my feedback about the service I provided recently.

First and foremost, I would like to share my favourable experience on the day. Your staffs were very friendly and polite, which made my day more enjoyable.

In addition, they unloaded very quickly with following safety regulations of my apartment, which helped finish to move earlier without any damage of my electronic appliances and furniture. Particularly, I would sincerely like to express my appreciation to your employee, Paul, who dedicated to help me move my sofa into the living room. Additionally, he cleanded each room and took all rubbishes from unpacking tasks, which were quite helpful.

Honestly, one thing I was not satisfied with the service was that your staffs wore shoes in my house. As you know, residents usually stay without shoes at home. I think if they have to wear shoes due to safety reasons, it is better for employees shoes to wrap with the plastic covers.

If you need any further information and photos, please let me know.

Yours faithfully,

Beomseok Kim

Word Count: 190

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

shoes: 4

which: 3

Try using synonyms for the above words

Task Response

The letter fails to address the core requirements of the task. The prompt specifically asks you to describe items that were damaged during the move and to state what you would like the manager to do (e.g., a refund or compensation). Instead, your letter describes a positive experience and only mentions a minor complaint regarding staff wearing shoes. Because the primary purpose of the letter (reporting damage) is missing, the task response is inadequate. To improve, ensure you follow every bullet point provided in the prompt. In this case, you must invent specific details about damaged items and clearly request a specific resolution to the problem.

Coherence & Cohesion

The letter fails to address the core requirements of the task. The prompt specifically asks you to describe damaged items and request a specific action (such as compensation or repair) regarding that damage. Instead, your letter focuses on a positive experience and a minor complaint about shoes. This results in a significant lack of task achievement. To improve, ensure you follow all bullet points provided in the prompt. While you used cohesive devices like 'First and foremost' and 'In addition', they were used to organize a narrative that did not match the task instructions.

Lexical Resource

You have used some good vocabulary such as 'favourable experience', 'sincerely express my appreciation', and 'safety regulations'. However, there are several errors in word choice and formation, such as 'your staffs' (staff is uncountable in this context) and 'took all rubbishes' (rubbish is uncountable). Additionally, the phrase 'the service I provided' is incorrect; you were the recipient of the service, so it should be 'the service I received'. Focus on the distinction between countable and uncountable nouns.

Grammatical Range & Accuracy

There are frequent grammatical errors that occasionally hinder the flow of the message. Examples include 'who dedicated to help me' (should be 'who dedicated himself to helping me'), 'helped finish to move' (should be 'helped finish the move'), and 'it is better for employees shoes to wrap' (should be 'it would be better for employees' shoes to be wrapped'). You should practice using complex sentence structures more accurately, particularly regarding verb patterns and passive voice.

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