Letter

Band 6+: You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

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Dear sir or madam,

Last Monday, I ordered a cover for my iPhone 15 from your e-commerce website. I was excited when it arrived but very disappointed to find the product promised and totally unusable. I am hoping you will replace it.

In relation to the specifics of the product. I purchased genuine leather cover for my iPhone 15 on march 5th and the order is is 1223456. I am attaching the copy of my receipt with this letter.

The issue of the product it is not a genuine leather cover. I cannot store my phone inside it securely. The picture of the item on your website clearly shows the cover supports the iPhone 15 and is an original leather product. So, I’m sure this a manufacturing flaw.

As a solution, and because I really like the design and look of the cover, I am hoping that you will replace it with new and genuine leather one for free. Otherwise, I would like to full refund, and I will be contacting to the PayPal if do not hear back from you within a week.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Gagan

Word Count: 203

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

cover: 5

product: 4

leather: 4

iphone: 3

genuine: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant details about the order, explaining the problem with the item, and stating the desired resolution. There are a few minor lapses in formality and grammar, but overall, the letter is well-written and effectively communicates the message. To improve, pay closer attention to formal language conventions and ensure clarity in sentence structure.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and each paragraph addresses a specific aspect of the task. However, there are a few areas where coherence could be improved. For example, in the second paragraph, the transition from mentioning the excitement of arrival to the disappointment could be smoother. Also, ensure that the flow between sentences within paragraphs is logical and clear. Using cohesive devices like 'furthermore,' 'however,' or 'therefore' can help to link ideas more effectively.

Lexical Resource

The letter demonstrates a satisfactory range of vocabulary suitable for the task. Words and phrases like 'e-commerce website,' 'disappointed,' 'genuine leather,' and 'manufacturing flaw' are appropriately used. To further enhance the lexical resource, consider incorporating more varied and precise vocabulary related to product quality and customer service. For instance, instead of 'the product promised and totally unusable,' you could use 'the product was not as advertised and completely defective.' Also, try to use synonyms to avoid repetition.

Grammatical Range & Accuracy

The letter contains a mix of simple and complex sentences, but there are noticeable grammatical errors that affect clarity. Common errors include incorrect verb tenses ('the order is is'), missing articles ('contacting to the PayPal'), and awkward phrasing ('The issue of the product it is not a genuine leather cover'). To improve grammatical accuracy, carefully proofread the letter for errors in subject-verb agreement, article usage, and sentence structure. Pay attention to the correct use of prepositions and ensure that sentences are clear and concise. Practicing grammar exercises and seeking feedback on written work can also help to improve accuracy.

Band 6+: You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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